Terms and Conditions

Terms and Conditions

Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our booking conditions and are accepting the terms of these conditions on behalf of all persons in the party.

These terms and conditions constitute an agreement between Hanoi Free Walking Tours and clients. By entering the site, you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there is any change.

Continuing to use the site after a change has been made is your acceptance of those changes.

1. Included in quoted programs

Tour guide (available with English speaking local student)ry;

2. Not included in quoted programs:

Transfer fees (if any)

Entrance fees (if any)

Personal expenses (foods, drinks,...)

3. Payment

N/A - Tours are totally FREE

4. Amendment, cancellation

4.1 Amendment

All modifications and extensions must be made prior to departure, and no change may be made after travel has commenced.

4.2 Cancellation from travelers

If you are unable to join the tour on the day and at the time scheduled, you must notify us within 12 hours of the departure.


All cancellations must be in person or in writing and received by Hanoi Free Walking Tours.

4.3 Cancellation from Hanoi Free Walking Tours

Hanoi Free Walking Tours reserves the right to cancel any tour or any part of a client’s itinerary due to insufficient sign-ups, overbooking, or anything else resulting directly or indirectly by the acts of God, detention, annoyance, machinery breakdown, quarantine, bad weather, or causes beyond its control.

In the event Hanoi Free Walking Tours cancel a trip, for any reason, we will contact you immediately and offer you the alternatives. Such alternatives require a close cooperation and harmony between both you and Hanoi Free Walking Tours. Please send an email to us at [email protected] to discuss, we are happy to listen and do all our best to give you the best things possible.

For group tour, the guests must arrive on time. We will wait no longer than 15 minutes after the scheduled time to start the tour.

5. Liability and Insurance

Hanoi Free Walking Tours is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.

6. Privacy policy

Personal information about you such as name, address, phone number, or email address is subject to our Privacy Policy. We are committed to protecting the privacy and security of any personally identifiable information you provide us.

Your personal information will not be released unless the law permits it, or your permission is granted.